At vip245, our members' privacy isn't treated as an afterthought — it's central to how we operate. This policy explains, in plain English, what data we collect, how we use it, and how you can exercise your rights under the LGPD.
These are the core privacy commitments vip245 makes to every member. The full policy is available below.
All communication between your device and vip245's servers is encrypted with 256-bit SSL — the same standard used by major Brazilian banks such as Itaú, Nubank, and Bradesco. No information travels across the internet in readable form.
Vip245 never sells, rents, or shares your personal data with third parties for advertising or marketing purposes. The data we collect is used exclusively to operate the platform, process transactions, and keep your account secure.
All data collection, storage, and processing at vip245 strictly follows the General Data Protection Law (Lei nº 13.709/2018). You have the right to know exactly what data we hold about you and may request correction, portability, or deletion at any time.
Vip245 does not store credit card, debit card, or banking details on its servers. Transactions via Pix, Mercado Pago, PicPay, and card are processed directly by our partner financial institutions using secure tokenization.
You can access, correct, export, or request the deletion of your personal data through the account dashboard or by contacting support in Portuguese. Deletion requests are processed within 15 calendar days, as required by the LGPD.
Vip245 collects only the data strictly necessary for each purpose. We don't ask for information we don't need — the LGPD's data minimization principle is built into our registration processes and platform interactions.
This Privacy Policy describes how vip245 collects, uses, stores, shares, and protects the personal data of users who access and use the platform available at vip245.best, including the website, the mobile app, and all related services.
This policy was drafted in compliance with the General Personal Data Protection Law (Lei nº 13.709/2018 — LGPD) and other applicable Brazilian legislation. By creating an account or using any service on vip245, you confirm that you have read and understood this Privacy Policy.
If you have any questions about how your data is handled, contact our support team at any time via live chat or by email at suporte@vip245.best.
The vip245 is the controller of its users' personal data, as defined by the LGPD. The platform vip245.best offers online casino, Sports Betting, poker, Slots, and other digital entertainment products, operating exclusively in Brazilian reals (R$) with a focus on the Brazilian market.
For all purposes under this Privacy Policy, whenever we refer to vip245, we are referring to the controller responsible for decisions regarding the processing of your personal data collected during your use of the platform.
The vip245 has a Data Protection Officer (DPO) reachable at suporte@vip245.best for matters related to the processing of personal data and the exercise of rights provided under the LGPD.
The vip245 collects only the data needed to operate its services safely and with quality. Collection happens at different points throughout your interaction with the platform:
Data provided directly by you:
Data collected automatically during use:
| Data Category | Primary Purpose | Required? |
|---|---|---|
| Full name and CPF | Fraud detection and prevention | Yes |
| Email and phone number | Account communication and security | Yes |
| Date of birth | Age verification (18+) | Yes |
| Identity document | KYC for withdrawals above BRL 5,000.00 | Conditional |
| Pix key / bank details | Withdrawal processing | To withdraw |
| IP and device | Security and fraud prevention | Automatic |
| Betting history | Service operation and responsible gambling | Automatic |
The vip245 uses the collected personal data for the following purposes, always on a legal basis as provided under the LGPD:
The vip245 does not use your data to build behavioral profiles sold to external advertisers or to serve third-party advertising on the platform.
All personal data processing carried out by vip245 is grounded in one or more legal bases set out in the LGPD (Art. 7 and Art. 11). The main bases we apply are:
The vip245 maintains internal records of the legal bases applied to each processing category, available for review by the Data Protection Officer upon a substantiated request.
The vip245 does not sell personal data. Information is shared with third parties exclusively in the following cases and only to the extent necessary for each purpose:
Important: vip245 requires all third parties with whom it shares data to sign LGPD-compliant data protection agreements and maintain security standards equivalent to our own. We do not share data with third parties in countries that do not provide an adequate level of protection without appropriate safeguards in place.
The vip245 adopts technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction. Key measures include:
In the event of a security incident that may affect personal data, the vip245 will notify the Autoridade Nacional de Proteção de Dados (ANPD) and affected users within the timeframes established by the LGPD, including information about the nature of the incident and the measures taken.
The vip245 retains users' personal data for as long as necessary for each purpose, respecting applicable minimum legal retention periods. The main criteria are:
Once retention periods expire, data is securely deleted or irreversibly anonymized in accordance with industry best practices.
The LGPD grants you, as a data subject, a set of rights that the vip245 fully respects. You may exercise any of these rights at any time through platform support:
You may request confirmation that vip245 processes your data and access a full copy of the information we hold about you. We respond within 15 calendar days.
If any data is incorrect or out of date, you may request a correction at any time through the account dashboard or by contacting support. Incorrect data that affects services is corrected as a priority.
You may request the deletion of personal data processed on the basis of your consent. Data required to fulfill legal obligations cannot be deleted before the mandatory retention period expires.
You may request the transfer of your personal data to another service or platform in a structured, machine-readable format, in accordance with ANPD regulations.
You may withdraw consent given for consent-based processing (such as marketing communications) at any time, at no cost and with no impact on your other contracted services.
You may request information about the public and private entities with which vip245 has shared your data. We will respond with a list of third parties and the purpose of each disclosure.
To exercise any of these rights, contact us via 24/7 live chat or by email at suporte@vip245.best. Requests are answered within 15 calendar days. For access and portability requests, identity verification may be required for your protection.
If you believe your rights have not been adequately addressed by the vip245, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD).
The vip245 uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and analyze service usage. The types of cookies used are:
The vip245 does not use third-party cookies for external behavioral advertising. When you first access the platform, a cookie notice will appear where you can manage your preferences. You can also manage cookies through your browser settings — however, disabling essential cookies may prevent the platform from functioning properly.
The services of the vip245 are intended exclusively for users aged 18 and over. The platform does not knowingly collect personal data from minors.
Absolute prohibition: Use of the vip245 platform by anyone under 18 is strictly prohibited. vip245 applies active age verification during registration and may request supporting documentation at any time. Accounts identified as belonging to minors are closed immediately, the data is deleted, and deposits are returned to the original payment method.
If you find that a minor has created or is using an account on the vip245, please contact our support team immediately via live chat or by email at suporte@vip245.best.
Some of the technology and game providers used by vip245 — such as cloud servers and live gaming platforms — may process data on servers located outside Brazil. When this occurs, the vip245 applies the following safeguards:
Under no circumstances are complete financial details (such as full bank account numbers) transferred internationally — transactions are processed by our Brazilian partner financial institutions within national territory.
The vip245 may update this Privacy Policy periodically to reflect changes in Brazilian law, data processing practices, or the services offered. The date of the last update is always shown at the top of this page.
When changes are material — meaning they directly affect your rights or the way we handle sensitive data — you will be notified at least 7 days in advance via:
Continued use of the platform after a new version of this Policy takes effect constitutes acceptance of the changes. If you do not agree with the changes, you may close your account before the new version comes into force and request the return of your available real-money balance.
We recommend reviewing this page periodically. All previous versions of this Policy are archived and available upon request to our Data Protection Officer.
To exercise your rights as a data subject, ask questions about this Privacy Policy, or report any concerns regarding the processing of your personal data by vip245, please reach us through the channels below:
The privacy team at vip245 operates exclusively in Brazilian Portuguese. For data access, portability, or deletion requests, please have your CPF and the email address registered to your account ready for identity verification.
If your request has not been satisfactorily resolved by the vip245, you may file a complaint directly with the National Data Protection Authority (ANPD), the federal body responsible for enforcing the LGPD in Brazil.
This Privacy Policy should be read together with the Terms and Conditions of vip245 and the Responsible Gambling, which contains information about the control tools available to every member of the platform.
The most common questions from our members about how we handle personal data on the platform.
Your data is protected with 256-bit SSL encryption, never sold to third parties, and fully compliant with the LGPD. Create your account, deposit via Pix from R$ 20.00, and enjoy live casino, Brasileirão, poker, and much more.